Frequently Asked Questions
Everything you need to know about your EQQUALBERRY shopping experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products cruelty-free and sustainably sourced?
At EQQUALBERRY, we prioritize ethical sourcing. All our products are 100% cruelty-free and we use eco-friendly packaging whenever possible.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you need to make changes, please contact our support team within 1 hour of placement and we will do our best to assist you.